Returns & Exchanges

At Mitchell and Son, we pride ourselves on the quality of our gourmet food products. If your order arrives damaged or does not meet your expectations, we offer a 30-day return policy for a full refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue within 30 days of delivery.

• 2.
  Provide Documentation

  For damaged or perishable items, please include clear photographs of the product and its packaging to expedite your claim.

• 3.
  Package Your Items

  Ensure all non-perishable goods are returned in their original, unopened packaging to qualify for a full refund.

• 4.
  Receive Refund

  Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.